Get in Touch With Us

This is the page to use when you want to reach the editorial team behind US Online Casinos. Most messages we get are about one thing: free spins and the conditions attached to them. Wagering multipliers, maximum cashout caps, expiry windows, the one eligible slot you did not notice — those questions come in every week, and we answer them here as well as by email.

Write to us at [email protected]. We aim to reply within two business days.

What we can help with, and what we can't

We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process payments or have access to any account you hold with an operator. That distinction decides what we can usefully do for you.

We can help with	You need the operator or a regulator for
Explaining how free spins wagering, expiry and cashout caps work	Releasing a pending withdrawal or unlocking a bonus balance
Correcting a figure or term we have published	Resetting your password or closing your account
Pointing you to the right complaints route for a disputed payout	Formal adjudication of a dispute
Clarifying which states we understand a site to accept players from	Confirming your personal eligibility under your state's law
Explaining KYC and source-of-funds requests in general terms	Reviewing your submitted ID documents

How to write a message we can act on

1. Name the casino and the exact promotion, for example a deposit match with free spins rather than "the welcome offer".
2. Tell us your state — legal availability and payment options in the US vary state by state.
3. Paste the wording you are querying from the terms page, not a summary of it.
4. Give dates: when you deposited, when spins credited, when they expired.
5. Leave out account numbers, card details, Social Security numbers and copies of ID. We never need them and cannot store them.

How we're funded, in plain terms

Some links on this site are commercial. If you open an account through one, we may earn a commission from the operator. That never costs you anything extra, and it does not buy a position in our rankings or soften a write-up. When you contact us about a brand we list, you are talking to the editorial side, not a sales desk. If you believe a commercial relationship has influenced something we published, say so directly in your email and we will look at it.

Free spins questions we answer most often

Because free spins drive most of our inbox, it helps to know what the sticking points usually are before you write.

• Wagering requirements — winnings from spins are usually credited as bonus funds that must be played through a set number of times before they convert to withdrawable cash. A 30x requirement on $20 of spin winnings means $600 of qualifying bets.
• Maximum bonus bet — many terms cap the stake you may place while a bonus is active. Exceeding it can void the balance, and this is the single most common reason a payout is refused.
• Cashout limits — free spin winnings frequently carry a hard ceiling, so a large hit converts only up to the capped amount.
• Expiry — spins often expire within a short window of crediting, and the wagering clock may be shorter still.
• Game restriction — spins are typically locked to one named slot, and its RTP and volatility are set by the provider, not the promotion.

No promotion is free in the sense of costing nothing. Where a deposit, a play-through or a minimum stake is required to qualify or to cash out, that is a cost, and we will tell you so.

Contacting the casinos themselves

For anything touching your balance, contact the operator first and keep the transcript. Below are the listed brands whose free spin or bonus terms generate the most reader questions. The offers shown are the operators' own advertised headlines, not results we have verified as achievable.

Raging Bull

Our top-rated listing at 10.0 editorially, and the one readers email about most, because the advertised 410% match up to $10,000 with 50 free spins is a large headline figure with correspondingly detailed conditions. Questions almost always concern the play-through attached to that match and whether spin winnings sit under a separate cap from the deposit bonus. Before writing to us, pull the promotion's own terms page: the qualifying deposit, the wagering multiplier and any maximum cashout are stated there. Limitation: a percentage that size is built around the maximum, and the practical value for a modest deposit is far smaller than the headline suggests. Availability also depends on where you are.

Magician Bet

Rated 9.8. It appears here for the opposite reason to the brand above — the advertised 101% no wagering offer removes the play-through step that causes most disputes. If there is nothing to wager through, there is far less to argue about later. Readers still write to ask what "no wagering" covers in practice. Limitation: no-wagering offers usually trade size for simplicity, and other conditions such as minimum deposit, maximum stake or a cap on convertible winnings can still apply. Read the terms rather than assuming none exist.

Slots of Vegas

Also 9.8, and relevant here because its advertised 375% bonus plus 50 free spins names the eligible slot — Cash Chaser — rather than leaving it open. That specificity is worth noting: spins tied to a single title cannot be moved to a game you prefer, and the slot's volatility shapes how the spins actually play out. Limitation: a single-game restriction narrows your choices, and stacking a high match percentage on top means two sets of conditions running at once. Contact their support before playing if you are unclear which balance clears first.

Other listed brands

Uptown Aces (9.8) advertises 600% for new players; Card Crush (9.5) an instant welcome reward of 2 mystery coins and 5 cards; Zumba Cards (9.5) a 250% deposit bonus up to 250 SC; BetUS (9.5) 200% up to $4,000 for new players; Amazon Jackpots (9.3) 4 posters plus 40 free SC and a bonus wheel for $20; Slots and Casino (9.1) 500% up to $2,500 across three deposits; and Bets.FM (9.1) a 225% deposit bonus up to 1 BTC with 225 free spins. Note that the SC-denominated and crypto-denominated offers do not work like straight dollar bonuses, and the $20 Amazon Jackpots bundle is a purchase, not a giveaway. Ratings shown are our editorial scores, not customer review averages.

Money questions: deposits, payouts and what they cost

Readers regularly ask us to confirm payment details we cannot confirm for their specific account. We can explain how the methods generally behave for US players; the operator's cashier page is the only authority on what is enabled for you.

• Debit cards — widely accepted for deposits, usually instant, and often unavailable as a payout route.
• Credit cards — acceptance varies by issuer, and some banks decline gambling transactions or treat them as cash advances with a fee and immediate interest.
• ACH and online banking transfers — common on state-regulated sites, typically a few business days to clear.
• Bank wire — used for larger withdrawals, slower, and more likely to carry a fee from the casino, your bank, or both.
• E-wallets, including PayPal — often the fastest payouts where offered, but PayPal availability for gambling is limited and depends on the operator and your state.
• Cryptocurrency — used by some of the sites listed here, with value that moves between deposit and cashout.

Withdrawals are generally slower than deposits because identity verification sits in between. Expect minimum withdrawal amounts, per-transaction or weekly limits, and a pending period before funds are released. If a payout is late, ask the operator in writing whether KYC is outstanding, whether a source-of-funds check has been raised, and what the stated processing window is. Then email us the timeline if you want help reading the terms.

What's on offer across these sites

If your question is "where do these free spins actually get used", the catalogues on the listed brands broadly split into:

• Slots — the home of nearly all free spin promotions, with RTP and volatility set by the software provider and outcomes driven by a random number generator.
• Progressive jackpots — pooled prize slots, often excluded from bonus play or subject to their own caps.
• Table games — blackjack, roulette and baccarat, which typically contribute little or nothing toward wagering requirements.
• Live dealer rooms — streamed tables, usually excluded from free spin offers entirely.
• Mobile play — browser or app, where spins normally carry across but not always identically.

The other products these operators run

Several brands on this list are not casino-only. BetUS, for instance, advertises alongside a sportsbook operation, and sports betting sits under different promotional rules: odds-based free bets and boosts rather than spins, with their own qualifying stake and settlement conditions. Sweepstakes-model sites using SC balances run a separate coin economy with redemption rules that are not the same as cash withdrawals. Poker and bingo rooms, where offered, usually have their own bonus wallets. If you write to us about an offer, tell us which product it came from — bonus terms rarely cross over.

Legality, age and where to take a formal complaint

Online casino play in the US is regulated at state level, not by a single national licence. A handful of states license and regulate online casino gaming directly; many do not, and some permit only sweepstakes or social formats. A site accepting deposits from your state is not the same as a site authorized to serve your state. You must be at least 21 at most US online casinos, and verification is a legal requirement, not an obstacle the operator invented.

We do not hold or claim any licence, and we cannot confirm the regulatory status of any brand on your behalf — check the operator's own licensing statement and your state regulator's register before depositing. If a dispute cannot be resolved with the casino, escalate in this order: the operator's formal complaints procedure in writing, then the regulator or dispute body named in its terms, then your payment provider if a transaction is genuinely unauthorized.

If gambling has stopped being entertainment, tell us in your email and we will point you to support. Self-exclusion, deposit and loss limits, and third-party blocking software are all available; the National Council on Problem Gambling operates the 1-800-GAMBLER helpline. Gambling is not a way to make money or fix a financial problem, and no site is risk-free. Readers comparing options outside US-licensed operators sometimes also look at casinos outside the GamStop scheme, which carry a different set of protections again.

How we review, and how to challenge it

Our listings come from desk research: operator terms and conditions, published licensing information, software provider documentation and reader reports. We have not deposited, played or withdrawn at these sites, and we do not present advertised speeds or bonus values as tested outcomes. Editorial ratings reflect the transparency of terms, the clarity of bonus conditions, payment and support arrangements, and stated licensing — weighted for what matters to free spins players. Commission does not affect them.

Figures on this page were checked on Sep 19, 2026 by Bryson Lowell. Promotions change without notice; if you find a term here that no longer matches the operator's page, send us the link and the date you saw it and we will correct it. Corrections are the fastest-handled email in our inbox.

Before you send

If your question is about your balance, start with the casino's support team and keep a copy. If it is about understanding terms, comparing offers, or something we have published, write to us with the brand, the promotion, your state and the dates. A short, specific message gets a useful reply faster than a long one. We read everything that arrives.